Privacy Policy
Last updated: January 15, 2024
We built InboxGreen with security and trust at the core. This policy explains what data we collect, how we use it, and the choices you have.
Information We Collect
InboxGreen collects the minimum information required to deliver and improve our services. This includes account details provided during signup, configuration data needed to run compliance checks, and usage analytics that help us keep the platform reliable and secure.
- Contact details such as name, email address, and company.
- Authentication records and DNS configuration details necessary to run deliverability scans.
- Product telemetry (log timestamps, feature usage, and performance metrics) that we aggregate for product analytics.
How We Use Information
We use collected information solely to operate InboxGreen, provide support, and enhance the experience of our customers. InboxGreen does not sell customer data.
- Deliver email compliance reports and monitoring alerts.
- Provide customer support and respond to troubleshooting requests.
- Improve product reliability, security, and usability.
- Send service notifications and product announcements.
How We Share Information
We limit data access to trusted subprocessors that help us deliver the platform. Each partner is bound by confidentiality obligations aligned with this policy.
- Infrastructure providers (compute, storage, logging) that process data on our behalf.
- Customer success tools for ticketing, support chat, and onboarding.
- Legal or regulatory disclosures when required to comply with the law.
Security & Retention
InboxGreen applies industry-standard security controls, including encryption in transit, strict access management, and continuous monitoring for anomalous behavior.
We retain customer data only as long as the account remains active or as necessary to meet legal requirements. When data is deleted, it is removed from active systems and backup cycles according to our retention schedules.
Your Choices & Rights
Depending on where you live, you may have rights to access, correct, or delete your personal information. You can make requests by contacting us, and we'll respond within applicable regulatory timelines.
- Access or obtain a copy of your personal data.
- Request corrections or updates to inaccurate information.
- Request deletion or restrict processing where applicable.
- Opt out of marketing communications at any time.
Contact
Have a privacy question or need to exercise your rights? Reach out to our security and compliance team. We review every request with care.
Email privacy@getinboxgreen.com and include your account email, summary of the request, and any relevant details so we can respond quickly.
For broader terms governing your use of InboxGreen, please review our Terms of Service.